Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the very highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:

Processing time: Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 5 – 7 days.

Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 15 – 30 business days. US orders are shipped by e-packet, which is a US Postal Service product.

Do you ship worldwide?

Yes. We provide shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.

WHERE ARE YOUR ITEMS SHIPPED FROM?

Orders are shipped from our warehouses in Southeast Asia (Singapore, Malaysia, and China). As our items are stored in several warehouses, your order may be shipped in separate packages.

CAN I CHANGE MY SHIPPING ADDRESS?

Once you have placed an order, the information goes straight to the shipping department which takes 2-3 working days to process. After which the shipping department will send the tracking codes to the data entry to update the tracking codes and send shipping confirmation email to the customer. Hence, if you need to make any changes to your shipping address, please contact our Customer Service within 12 hours of placing the order.

Please ensure that all the information you have provided is correct before submitting your order to prevent losses in mail or other mishaps from happening.

NOTE: To all customers that provided a different shipping address than their permanent address, we will not be responsible for lost or undelivered parcels and/or if you moved out of the address you provided us.

Do note:

  1. To all UAE customers, please provide your PO Box or Zip code during checkout to avoid delays on processing and shipping of your orders.
  2. Customs, Postal Services & Us (PrettySmarty) are different entities hence we are not liable for any delays caused by customs or local post services.

How long does shipping take?

Shipping time varies by location. These are our estimates:

LOCATION *ESTIMATED SHIPPING TIME
United States 10-30 Business days
Canada, Europe 10-35 Business days
Australia, New Zealand 10-35 Business days
Mexico, Central America, South America 15-45 Business days
Asia 10-35 Business days
Africa 15-45 Business days

*This doesn’t include our processing time.

Our handling time takes 7 business days. This means that your order(s) will generally be sent out within this period.

WHEN WILL I RECEIVE MY ITEMS AFTER I PLACE AN ORDER?

The duration depends on the shipping method and the destination country. Delays may occur due to Holidays and/or any unforeseen events such as flood or typhoon. Please do note as well that custom inspections can be a factor during shipment. Our Standard Shipping typically takes 2 – 4 weeks and depending on how fast customs in your country processes the package.

HOW DO I KNOW IF MY ITEMS HAVE BEEN SHIPPED OR NOT?

When your items have been dispatched, we will send a notification email to your registered email address. The tracking number is normally available within the next 1 week of dispatch.

HOW DO I TRACK MY ORDER?

Tracking numbers are included in your shipping confirmation email. Alternatively, you may use below links to track down your parcel(s).

For further assistance, please contact our Customer Service [email protected]

My tracking says “no information available at the moment”.

For some shipping companies, it takes 5 – 8 business days for the tracking information to update on the system. If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us.